1. Order Processing
At BuyClearly Now FZ-LLC, we strive to process all orders efficiently and accurately. Orders are typically processed within 1–3 business days after payment confirmation and order verification.
For bulk, wholesale, oversized, or special orders, processing times may vary depending on product availability, order volume, product dimensions, and special handling requirements. Customers will be informed of estimated lead times upon order confirmation.
2. Delivery Coverage
We currently supply pet products to customers across the UAE, GCC countries, the Middle East, and selected international markets.
Delivery availability may vary depending on destination, local regulations, customs requirements, product type, and shipping carrier coverage. Certain oversized, electronic, battery-powered, or restricted products may not be available for delivery to all destinations.
3. Shipping Methods
Depending on the order size, destination, and customer requirements, we may arrange delivery through:
- Third-party
- Aramex
- Air freight services
- Sea freight services
- Customer-designated logistics partners
The most suitable shipping method will be selected to ensure safe and cost-effective delivery.
4. Estimated Delivery Time
Delivery times are provided as estimates and may vary based on destination and shipping method.
| Destination | Estimated Delivery Time |
| UAE | 1–5 Business Days |
| GCC Countries | 3–10 Business Days |
| Middle East Region | 5–15 Business Days |
| International Orders | 7–30 Business Days |
Delays caused by customs clearance, public holidays, weather conditions, transportation interruptions, regulatory inspections, or circumstances beyond our control may affect delivery schedules.
5. Shipping Charges
Shipping costs are calculated based on:
- Product size and weight
- Order quantity
- Delivery destination
- Shipping method selected
- Oversized or heavy-item handling requirements, where applicable
Heavy or bulky pet products, including large bags of cat litter, pet carriers, travel kennels, litter boxes, and similar items, may attract additional shipping charges. Shipping charges will be communicated and agreed upon before order dispatch.
For wholesale and bulk orders, freight costs may be quoted separately.
6. Order Tracking
Where available, customers will receive shipment details and tracking information once the order has been dispatched. Tracking availability may vary depending on the selected carrier and destination. Orders containing products with significantly different sizes or handling requirements may be dispatched separately.
7. Delivery Inspection
Customers are encouraged to inspect all shipments upon receipt.
If any package arrives damaged, incomplete, leaking, opened, or shows signs of mishandling during transit, customers should:
- Notify the delivery carrier immediately, where appropriate.
- Contact BuyClearly Now FZ-LLC within 48 hours of delivery.
- Provide photographs and supporting information for investigation.
Customers should avoid using any product that appears damaged, contaminated, electrically unsafe, or otherwise unsuitable until the issue has been reviewed.
8. Customs Duties & Import Regulations
For international shipments, customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT or local government charges
- Customs clearance requirements
- Destination-country product restrictions
BuyClearly Now FZ-LLC is not responsible for delays caused by customs authorities or import restrictions imposed by destination countries.
9. Failed Deliveries
If delivery cannot be completed due to incorrect shipping information, recipient unavailability, refusal of shipment, or other circumstances attributable to the customer, additional shipping charges may apply for re-delivery.
Customers are responsible for providing accurate delivery information at the time of ordering.
10. Contact Us
From cat litter and cleaning products to feeding, travel, grooming, walking, and enrichment supplies, we ensure every shipment is handled with care and delivered with reliability.
BuyClearly Now FZ-LLC is committed to ensuring that every order is delivered safely, efficiently, and professionally.
11. Contact Information
Email:
Phone:
Website: https://buyclearlynow.com/
Response Time: Within 1 Business Day